Owner FAQs

Answers to your frequently asked questions

  • Are you licensed?

    Yes. Freeland Realty is a licensed broker with the CA Department of Real Estate. License# 02170189

  • Who is your broker?

    Melissa Freeland is our licensed broker with the CA Department of Real Estate. License #02003370

  • Can I reach you after hours?

    Yes. All of our owners are given a direct contact line to our Broker, Melissa Freeland.

  • Do you sell real estate too?

    Yes. In addition to property management services, we also can list your properties for sale or help represent you in the purchase of future investment properties.

  • How is rent collection handled?

    A tenant pays rent either by check, money order, cashier’s check or online via the tenant online portal. All payments are promptly deposited to a trust account to be applied to your property cash account.

  • What is the Tenant Protection Act?

    The Tenant protection Act of 2019 (AB 1482) enacted in January 2020 affects many rental properties in the state of CA. The primary effects of the law are requiring “just cause” termination, and implementing statewide rent control of 5% + CPI annually.

  • How soon can you start managing my property?

    We can start managing your property immediately after a property management agreement is signed.

  • What type of properties do you manage?

    We manage single family homes, condos, and apartment buildings.

  • What type of reports do I get and how often?

    The normal monthly report package will include a cash flow statement and an owner statement. These reports can be mailed, emailed or/and posted to your online portal each month. Our accounting software can create many different reports that can be provided on demand. A custom monthly report package can be provided to meet your reporting needs.

  • What is a reserve?

    A reserve is an amount of money retained in your cash account while all other funds are distributed during an owner draw. The reserve funds are kept available for management to pay bills such as common area electric, water bills, hoa, etc.

  • How and when do I get my checks?

    After your rents come in, an owner draw will be prepared to issue you a cash distribution from your cash account. This can be done by mailing a check to you or to your bank, or by transferring money directly to your bank account via a ACH transaction.

  • Who holds the tenant security deposit?

    The cash received by a tenant at move in is deposited into your cash account and is not held separately. This cash is yours and can be withdrawn at any time. The amount of the security deposit paid creates a liability that may need to be returned to a tenant when they eventually move out. Some clients like to leave enough cash in their account to cover this liability, while others like to withdraw the cash to use or invest. This is something that is set up with your account manager.

  • What areas do you serve?

    We serve the Southern California cities located in the counties of Riverside, San Bernardino and Orange County.

  • What software do you use?

    We use a cloud based property management accounting software called Yardi Breeze.

  • Can you put the money directly into my account?

    Yes. Any cash distributions to you can be deposited by ACH directly to your bank account.

  • How do i access the owner portal

    To access your owner portal for the first time, you will log in using your email address, and a unique password that is emailed to you. Once you log in, you can change your password.